Last updated 1 June 2026
Welcome to WYAT.
These Terms and Conditions (“Terms”) govern your access to and use of the WYAT website, mobile applications, and related services (collectively, the “Platform”).
By creating an account, accessing, or using WYAT, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.
To use WYAT, you must:
WYAT restricts access to adults only — this is not a general-audience platform, and event discovery/nightlife content on the Platform is not appropriate for minors. WYAT reserves the right to suspend or terminate accounts that violate this requirement, including where we later determine an account was created by someone under 18.
You are responsible for:
You agree not to:
WYAT reserves the right to suspend or terminate accounts for violations of these Terms.
WYAT provides a technology platform enabling Organizers to create, manage, and promote Events. Unless expressly stated otherwise, WYAT is not the organizer, promoter, sponsor, or operator of Events listed on the Platform.
Organizers are solely responsible for event accuracy, operations, safety, legal compliance, and communications with attendees. WYAT does not guarantee the accuracy of information Organizers provide.
Tickets purchased through WYAT grant access to the Event specified. All prices on the Platform are in Kenyan Shillings (KES) unless explicitly stated otherwise.
You are responsible for reviewing event descriptions, dates, times, locations, pricing, and refund policies before purchasing. All purchases are subject to availability. A Ticket is valid only if issued through WYAT's own systems.
WYAT uses QR codes, ticket identifiers, and verification technology to validate Tickets. You may be required to present your digital ticket, a verification code, or government-issued identification where legally required by the venue or Organizer.
Entry may be denied if a Ticket is invalid, already used, associated with suspected fraud, or if Event rules have been violated.
Organizer responsibility.Refund policies are set by Organizers unless stated otherwise. WYAT operates the ticketing technology and is not responsible for an Organizer's refund decisions.
Event cancellation.If an Event is cancelled, refunds are issued according to the Organizer's refund policy and applicable Kenyan consumer protection law, including the Consumer Protection Act, 2012.
Event postponement. If an Event is postponed or rescheduled, Tickets generally remain valid for the new date unless the Organizer states otherwise.
Platform fees. Service and processing fees are non-refundable unless required by law.
You agree not to:
Violations may result in suspension or termination.
You must not post content that is unlawful, promotes violence, contains hate speech, infringes intellectual property rights, harasses or targets individuals, or contains malicious software. WYAT reserves the right to remove content or accounts that violate community standards.
Users retain ownership of content submitted to the Platform. By posting content, you grant WYAT a non-exclusive, worldwide, royalty-free license to host, display, distribute, reproduce, and process it for operating, improving, and promoting the Platform. You remain solely responsible for content you submit.
Organizers agree to:
Organizers do not receive attendee personal data through the Platform beyond aggregate analytics (ticket sales, attendance counts, revenue) and, at check-in, momentary sight of a ticket holder's name to confirm entry (see the Privacy Policy, Section 9). Organizers may not attempt to collect attendee personal data through the Platform beyond what WYAT itself provides.
Organizers are solely responsible for Event execution and attendee safety.
WYAT may charge ticketing fees, service fees, Organizer fees, and (in future) subscription fees, all denominated in KES. Applicable fees are disclosed before payment is completed. WYAT reserves the right to modify fees with reasonable notice.
WYAT provides technology and payment facilitation services enabling Organizers to sell tickets and manage Events. Unless expressly stated otherwise, WYAT is not the organizer, promoter, host, sponsor, or operator of any Event.
Organizers are solely responsible for delivering Events as advertised, complying with applicable laws, managing operations, obtaining permits, communicating updates, and honoring refunds.
While WYAT facilitates the collection and transfer of ticket revenue, WYAT does not guarantee the financial performance, legality, quality, safety, or successful execution of any Event. Ticket purchases are transactions between attendees and Organizers.
To the maximum extent permitted by Kenyan law, WYAT is not liable for losses arising from Event cancellations, postponements, venue changes, Organizer misconduct, failure to deliver an Event, failure to issue refunds, or Organizer insolvency.
WYAT reserves the right to investigate complaints, suspend Organizer accounts, withhold payouts, and take actions necessary to protect users and the Platform.
WYAT may review, delay, withhold, reverse, or suspend Organizer payouts where necessary to protect attendees, Organizers, payment providers, and the Platform — including cases of suspected fraud, unusual sales activity, excessive refunds, chargebacks, policy violations, legal concerns, event legitimacy concerns, or security risks.
WYAT may require government-issued identification, business registration documents, tax documentation, venue confirmation, event permits, or additional verification. Failure to provide these may result in delayed payouts, restrictions, suspension, or termination.
WYAT may establish payout schedules, reserve balances, or temporary holds where reasonably necessary, and is not liable for losses resulting from fraud investigations, verification reviews, or payout delays.
If a transaction is disputed, reversed, charged back, or challenged through a bank, payment processor, mobile money provider (including M-Pesa), or financial institution, WYAT may investigate and take appropriate action.
Organizers may be responsible for chargebacks, refunds, payment processing penalties, investigation costs, and financial losses arising from Events they organize. WYAT may deduct such amounts from pending or future payouts, reserve balances, or other amounts owed to the Organizer. Where balances are insufficient, Organizers remain responsible for reimbursing WYAT and agree to cooperate fully with dispute investigations.
All Platform software, branding, trademarks, logos, designs, content, and technology are owned by WYAT or its licensors. You may not copy Platform software, reverse engineer Platform systems, use WYAT branding without permission, or reproduce proprietary content for commercial purposes.
Use of the Platform is also governed by the WYAT Privacy Policy. By using the Platform, you consent to the collection and processing of information as described there.
WYAT strives for reliable service but does not guarantee uninterrupted access. Interruptions may occur due to maintenance, technical failures, security incidents, third-party outages, or circumstances beyond our control. WYAT is not liable for losses from temporary interruptions.
To the maximum extent permitted by Kenyan law, WYAT is not liable for Event cancellations, Organizer misconduct, venue issues, personal injuries, property damage, lost profits, indirect damages, user-generated content, or third-party services. Users attend Events at their own risk.
You agree to defend, indemnify, and hold harmless WYAT, its affiliates, officers, employees, and partners from claims, liabilities, damages, losses, and expenses arising from your use of the Platform, violations of these Terms or applicable law, your user-generated content, or Events you organize.
WYAT may suspend, restrict, or terminate accounts where these Terms are violated, fraud is suspected, security risks arise, or legal obligations require action. Termination may occur without notice where reasonably necessary.
WYAT may modify, suspend, discontinue, add, or remove features and services at any time without liability.
These Terms are governed by and interpreted under the laws of the Republic of Kenya. Any disputes are subject to the exclusive jurisdiction of Kenyan courts.
Before initiating legal proceedings, you agree to contact WYAT and attempt to resolve disputes in good faith. Both parties will make reasonable efforts to resolve disputes amicably before pursuing formal legal remedies.
WYAT may update these Terms from time to time. Material changes will be communicated through the Platform, email, or other appropriate means. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
Legal: legal@wyat.app
Support: support@wyat.app
Website: www.wyat.app
By accessing or using WYAT, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.